The Way We Serve

Serving our all of our customers as Champion Customers.This is what we are striving to be 110% of the time with our internal and external customers.  I love this company as well as my team and I know we can achieve and are achieving this standard.  Let me give you a little insight on my job.  I am in Order Management within the Enterprise Operations team.  I have the opportunity to be in close niches with our great Sales team.  They are the ones who are working with the prospect customer to get their company outlook for products and what they're looking to achieve short and long term.  The Sales team gets the customer signed contract to us for processing.  With that they should have all connectivity that goes with this new customer build.  However, most times that's the perfect picture that Order Management doesn't see.  Our normal picture is that we get the contract signed by the customer and we kindly remind the Sales rep what we are missing.  Order Management sets up the account in our billing system, a project is started for all tasks to be worked/completed, and we withhold any contracts that don't have connectivity.  Our tasks keep every contract within the same process.  We have to scrub the order; check for all customer signatures and get all connectivity.  We also have to get a case work order to our Credit approval.  They check the credit stance on the customer and ensure that any upfront payment arrangements are met.  We then go to our CFO for countersignature.  Our CFO looks at the contract to ensure that we are providing a good deal to the customer as well as if there are any terms that will be harmful for the company; both ours and theirs.  Once we have our countersigned contract we have to see if we can hand off the contract to our Implementation and Customer Service teams.  Unfortunately getting all Connectivity for one customer is our biggest hold up. Our wonderful Connectivity Team should be engaged with the Sales Team (Sales engineer and Sales rep) about the customer's connectivity hopes and dreams.  Those parties (Customer, Connectivity Team, and Sales) should be engaged together to answer technical questions and be able to fill out the necessary diagrams.  Therefore, the connectivity is what is key especially after all of our tasks are completed.  If we have the connectivity, an Implementation and a Customer Service assignment, the credit check approved, and the countersigned contract we can hand off to our Implementation/Customer Service reps almost immediately.  I love my job and the way we serve our internal and external customers.